The Complaint Channel is yet another tool to expand Garra's commitment to transparency and ethics. The company promotes an environment of protection against any form of retaliation to those who, in good faith, report the practice of irregularities.
This is an independent, confidential and impartial tool and is available to the company's external and internal audiences.
Actions or omissions contrary to the law, internal regulations and/or the precepts of the Code of Conduct and Ethics that may harm Garra, its employees, collaborators, shareholders and other stakeholders.
The channel is available 24 hours a day, seven days a week, on the website and by email. Calls are answered without compromising the anonymity and security of the source.
After registration of the complaint, with guarantee of anonymity, it will be evaluated and proper referral will be given for investigation of the complaint.
Personal Data and Sensitive Personal Data, such as health status, racial and ethnic origin, religious and political affiliation, among others, that may be collected in the complaint will be used solely for the processing and determination of the facts reported.
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